Customer Service Executive

Tan Chong Group
Full Time
Application ends: January 31, 2023
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Job Description

Requirements:

  • Candidate must possess at least a Primary/Secondary School/SPM/&#; Level/Diploma
  • Able to work independently with a positive character and willing to take up new challenges
  • Good command and written in English and Bahasa Malaysia
  • The ability to speak in Mandarin will be an advantage
  • Computer literate
  • Minimum of 1-2 years of experience in customer service are encouraged

Responsibility:

  • Serves as Front Desk Customer Service to ensure quality services being rendered to customers including inquiries, renewal, and claims on Motor & Non-Motor products
  • Correspondence and interaction with group subsidiaries & insurers on Motor matters
  • Correspondence and interaction with brokers on Motor renewal and new business matters
  • Following up on Renewals to ensure Renewal reminders being conveyed to customers
  • To achieve renewal target sets by management
  • Assist branches to issue Cover Notes when required
  • Responsible to ensure the daily collection is tallied with the cash sales issuance and preparing the bank-in slip for collection bank-in

 

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